Executives’ Appraisal of Professional Competence of Office Technology and Management Graduates in Osun State Polytechnic, Iree
This study is carried out to investigate professional competence among graduates of the Office Technology and Management programme as appraised by their direct supervisors. The study employs a survey design. Thirty-six (36) executives, consisting of eight females and twenty-eight males, of Osun State Polytechnic, Iree having the targeted graduates, who are attached to them, form the population of the study. No sampling is made as the population is of manageable size. A self-developed questionnaire is the research instrument used for data collection. Experts in the field validate the research instrument. The split-half method is used to test the reliability of the instrument using ten executives from another institution, which is not part of the study population. The correlation coefficient yields 0.78, which is considered reliable. Data collection is conducted face-to-face. The analysis reveals that the graduates are appraised to be professionally competent in administrative proficiency but slightly competent in technical, manipulative and communication proficiencies. The study concludes that Office Technology and Management graduates’ professional competence does not meet the employers’ expectations. Therefore, it is recommended that educators devise better means of implementing the training curriculum to achieve better results.
Akintola, O. and Adepoju, A. A. (2016). Organisational culture on secretaries’ job effectiveness in the Oyo State civil service, Nigeria. Gateway Journal of Business Education, 3(1), 345-352.
Bloom, L. (2018, Sept. 24). List of the duties of a secretary. CHRON. https://work.chron.com/list-duties-secretary-6774.html
CareerBuilder (2020, Sept. 21). Essential skills for success at every level as a secretary. CareerBuilder. https://www.careerbuilder.com/advice/essential-skills-for-success-at-every-level-as-a-secretary
Crossman, A. (2020, Jan. 24). Understanding Functionalist Theory. ThoughtCo. https://www.thoughtco.com/functionalist-perspective-3026625
Diem, K. G. (2004). A Step-by-Step Guide to Developing Effective Questionnaires and Survey Procedures for Program Evaluation and Research. RUTGERS Cooperative Research & Extension. http://fs.cahnrs.wsu.edu/wp-content/uploads/2015/09/A-Step-By-Step-Guide-to-Developing-Effective-Questionnaires.pdf
Ejeka, C. A. (2019). Directors’ and permanent secretaries’ appraisal of office technology and management graduates’ work performance in Imo State Civil Service, Nigeria. British Journal of Education, 7(7), 27-35. https://www.eajournals.org/wpcontent/uploads/Directors%E2%80%99-and-Permanent-Secretaries-Appraisal-of-Office-Technology-and-Management-Graduates%E2%80%99-Work-Performance.pdf
Granowski, K. (2015, May 27). 4 reasons why you need to be professional. Leap Africa. https://leapafrica.wordpress.com/2015/05/27/4-reasons-why-you-need-to-be-professional/
Harlacher, J. (2016). An educator’s guide to questionnaire development (REL 2016–108). U.S. Department of Education, Institute of Education Sciences, National Center for Education Evaluation and Regional Assistance. https://files.eric.ed.gov/fulltext/ED562653.pdf
Hyman, L., Lamb, J., & Bulmer, M. (2006). The use of pre-existing survey questions: Implications for data quality. Proceedings of Q2006 European Conference on Quality in Survey Statistics. https://ec.europa.eu/eurostat/documents/64157/4374310/22-Use-of-pre-existing-survey-questions-implications-for-data-quality-2006.pdf/e953a39e-50be-40b3-910f-6c0d83f55ed4
Janudin, S., Maelah, R., Amir, A., & Abdullah, N. (2015). performance measurement system and lecturers’ performance: Testing The mediation role of competency in malaysian research universities. International Business Education Journal, 8(1), 105-120. https://ejournal.upsi.edu.my/index.php/IBEJ/article/view/1378
Jusoh, O., & Mohd Nor, S. (2008). Quality in education: Academic expectation vs performance. International Business Education Journal, 1, 76-93. https://ejournal.upsi.edu.my/index.php/IBEJ/article/view/1523
Kurtz, A. (2013, Jan. 31). Why secretary is still the top job for women? CNNMoney. https://money.cnn.com/2013/01/31/news/economy/secretary-women-jobs/index.html
Law, K., & Kue, W. X. (2020). The anticipation of working experiences among students from private institutes in Klang Valley: A qualitative perspective. International Business Education Journal, 13(1), 60-70. https://doi.org/10.37134/ibej.vol18.104.22.1680
Ma’aji, E. G., Adamu, I., & Istifanus, M. C. (2020). Perception of professional secretaries on relevance of shorthand skills on the modern office operations in public universities in North-East, Nigeria. Research on Humanities and Social Sciences, 10(2), 45-57. https://www.iiste.org/Journals/index.php/RHSS/article/view/51186/52891
Mayhew, R. (2020). How to evaluate a secretarial job performance. CHRON Newsletters. https://work.chron.com/evaluate-secretarial-job-performance-9729.html
Middleton, C. (2018, Sept. 25). Professionalism. Executive Support Magazine. https://executivesupportmagazine.com/professionalism/
Monster.com (n.d.). List of Important Skills for an Office Manager. Monster https://www.monster.com/career-advice/article/important-skills-office-manager
National Board for Technical Education (2004). Office technology and management curriculum & course specifications. https://net.nbte.gov.ng/
Odemuyiwa, J. S. (2017). Office technology and management and the challenges of the 21st century office in Nigeria. International Journal of Business and Workplace Education (INJBWEB), 1(2), 1-13.
Odendaal, A. (2015, Jul 1). Why today’s secretaries are much more than just Secretaries. Oxbridge Academy. https://www.oxbridgeacademy.edu.za/blog/why-todays-secretaries-are-much-more-than-just-secretaries/
Okolocha, C. & Osahon, M. (2015). Professionalism in the secretarial profession. International Educative Research Foundation and Publisher, 3(11), 54-62. https://ijier.net/ijier/article/view/466
Okoye, A. C. (2016). Professional competencies required of secretaries in modern automated offices in tertiary institutions in Anambra State of Nigeria. Online Journal of Arts, Management and Social Sciences (OJAMSS), 1(1), 89-97. http://www.gojamss.net/journal/index.php/OJAMSS/article/view/89
Oludele, L. Y., Bello, G. A., Agwatu, C. O. & Folorunso, I. O. (2017). Office Technology and Management Curriculum and the challenge of professionalism in contemporary secretarial practice. International Journal of Business and Workplace Education (INJBWEB), 1(2), 53- 71.
SHRM (n.d.). Confidential Secretary. SHRM. https://www.shrm.org/resourcesandtools/tools-and-samples/job-descriptions/pages/confidential-secretary.aspx
Valle, I. D., Castillo, M. Á. S. & Tovar, E. M. (2013). The importance of professional competencies in the development of emotional intelligence. Revista Internacional de Organizaciones, June, 156–179. https://doi.org/10.17345/rio10.157-179
Vandekam, L. (2013, Feb.11). Why is ‘secretary’ still the top job for women? CBS News. https://www.cbsnews.com/news/why-is-secretary-still-the-top-job-for-women/
Williams, J. (2016, Oct 17). ‘Secretaries are women, that’s how it’s always been’ – how I call out ‘acceptable’ sexism. The guardian. https://www.theguardian.com/small-business-network/2016/oct/17/secretaries-acceptable-sexism-women-workplace
Washington State University (n.d.). Confidential Secretary Position Description. Washington State University. https://president.wsu.edu/confidential-secretary/
Zuin, D. C. & Findlay, P. (2014). Reflections on secretarial work and issues for further studies: A conceptual contribution. Revista de Gestao e Secretariado-GeSec, Sao Paulo, 5(3), 28-48. https://www.redalyc.org/pdf/4356/435641697002.pdf
Copyright (c) 2021 Nneka S. Ezeani, Yemisi Lydia Oludele
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.