WAN MUSTAFFA, W. S.; ALI HAMID, M. H.; BING, K. W.; ABDUL RAHMAN, R.; AB WAHID, H. Adapting and Validating the SERPVAL Scale in Higher Education Service Experience. International Business Education Journal, [S. l.], v. 8, n. 1, p. 65–78, 2015. Disponível em: https://ejournal.upsi.edu.my/index.php/IBEJ/article/view/1372. Acesso em: 29 mar. 2024.