S. Wahab and J. Ali, “THE ANTECEDENTS AND CONSEQUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT PERFORMANCE: A PRELIMINARY FOR STRUCTURAL EQUATION MODELING”, IBEJ, vol. 5, no. 1, pp. 1–13, Dec. 2012, Accessed: Dec. 15, 2025. [Online]. Available: https://ejournal.upsi.edu.my/index.php/IBEJ/article/view/1389