Wan Mustaffa WS, Ali Hamid MH, Bing KW, Abdul Rahman R, Ab Wahid H. Adapting and Validating the SERPVAL Scale in Higher Education Service Experience. IBEJ [Internet]. 2015 Dec. 1 [cited 2024 Apr. 25];8(1):65-78. Available from: https://ejournal.upsi.edu.my/index.php/IBEJ/article/view/1372