Online purchase intention among school teachers: Extension of Technology Acceptance Model (TAM)

  • Zuraidah Zainol Faculty of Management & Economics, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia
  • Roihan Yazit Faculty of Management & Economics, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia
  • Thuraiya Zakaria Faculty of Management & Economics, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia
  • Nurul Fadly Habidin Faculty of Management & Economics, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia
  • Juliana Osman Faculty of Management & Economics, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia
Keywords: Online trust, Online purchase intention, Technology Acceptance Model, Teachers

Abstract

In recent years, the Malaysian teachers market makes such a compelling and profitable demographic segment for online business. However, little research has attempted to examine the purchase attitude and behaviour of the teachers. Thus, using the extended Technology Acceptance Model (TAM), this study aims to investigate the effect of perceived usefulness, perceived ease of use, perceived reputation, perceived security and perceived privacy on teachers’ trust and consequently on teachers’ online purchase intention. This study adopted quantitative approach. Data obtained from a sample of 150 teachers using a self-administered questionnaire, were analysed using Multiple Regression Analysis. The results reveal the perceived ease of use, perceived security and perceived privacy as significant predictors of online trust among teachers, and online trust positively affect the online purchase intention. The results provide empirical evidence on the role of additional constructs and applicability of the extended TAM. The results also offer valuable insights to marketers on how to better serve the huge market of teachers and induce them to purchase online.

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Published
2017-10-06
How to Cite
Zainol, Z., Yazit, R., Zakaria, T., Habidin, N. F., & Osman, J. (2017). Online purchase intention among school teachers: Extension of Technology Acceptance Model (TAM). Journal of Contemporary Issues and Thought, 7, 88-103. https://doi.org/10.37134/jcit.vol7.9.2017

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