The Impact of Social Media on Customer Buying Behaviour


  • Heng Yang Faculty of Economics and Management, Universiti Kebangsaan Malaysia, Selangor, Malaysia
  • Wai-Yan Wong Faculty of Economics and Management, Universiti Kebangsaan Malaysia, Selangor, Malaysia.


Social media, Purchase behaviour, Brand awareness, Word of mouth, Advertising


With the development of globalization and the increasingly fierce competition in the world market, most companies are seeking new business opportunities on a global scale. The development of information technology promotes the use of social media. The increase in a large number of online users makes social media an emerging purchase channel. For companies, how to use the advantages of social media to attract consumers to buy the company's products and services has become one of the most important challenges. In this light, this research aims to determine the factors that influence the purchase behaviour of consumers on social media. This article studies four basic elements, namely brand awareness, social media word of mouth, social media advertising and social media influencers. By using multiple regression analysis method to analyse 123 questionnaires, the survey results show that social media influencers have a significant relationship with consumers' buying behaviours. The results of this research can help companies use social media to develop strategies and increase consumers' willingness to buy.


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How to Cite

Yang, H., & Wong, W.-Y. (2022). The Impact of Social Media on Customer Buying Behaviour. Journal of Contemporary Issues and Thought, 12(2), 16–27. Retrieved from