PAUL OLONADE, O.; AMETEPE, P. K. Customers’ Gratification and ISO 9001 Quality Management Practices Among Manufacturing Companies. Management Research Journal, [S. l.], v. 12, n. 1, p. 49–63, 2023. DOI: 10.37134/mrj.vol12.1.5.2023. Disponível em: https://ejournal.upsi.edu.my/index.php/MRJ/article/view/7588. Acesso em: 20 may. 2024.