K. Balasundran, J. @ N. Yunus, V. Pandian, and D. Pandi, “The Factors of Using WhatsApp Application in Education Management in Public University: Conceptual Paper”, MRJ, vol. 10, no. 2, pp. 122–135, Dec. 2021, doi: 10.37134/mrj.vol10.2.10.2021.