The Effect of TQM and Leadership on Organizational Performance of Dubai Police: The Mediating Role of Organizational Culture

  • Muneer Dahif Allah Saeed Eshaq Faculty of Management and Economics, Sultan Idris Education University, MALAYSIA
  • Zuraidah Zainol Faculty of Management and Economics, Sultan Idris Education University, MALAYSIA
Keywords: Organizational culture, organizational performance, leadership, TQM, Dubai Police


The organization needs to evaluate the organizational performance on regular basis. Therefore, the main objective of the present study is to assess the relationship between Total Quality Management (TQM), leadership, organizational culture and organizational performance. Additionally, the mediating role of organizational culture is examined in this study. This study is quantitative in nature. Therefore, this research employs a cross-sectional design. The respondents of this study consist of Police employees working in Dubai. Furthermore, simple random sampling is adopted in the present study. 64.72% of the questionnaire distribution is received back from the respondents and used for analysis. This data is assessed through Smart PLS 3.3.2. The findings of the study reveal that all of the proposed hypotheses of the study are supported and the mediating role of organizational culture is also confirmed. Organizational culture has a significant positive effect on organizational performance. Moreover, the findings of this study are helpful for policymakers and academicians as the result implies that the adoption of TQM may improve performance and create a competitive advantage, thereby enhancing its contribution to economic development.


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How to Cite
Saeed Eshaq, M. D. A., & Zainol, Z. (2022). The Effect of TQM and Leadership on Organizational Performance of Dubai Police: The Mediating Role of Organizational Culture. International Business Education Journal, 15(1), 131-143.

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