DORASAMY, Magiswary; JAYASHREE, Sreenivasan; BHANU, Farida. INTEGRATION OF KNOWLEDGE MANAGEMENT IN eCRM: A COLLABORATIVE STUDY. Journal of Contemporary Issues and Thought, [S. l.], v. 3, p. 53–66, 2019. Disponível em: https://ejournal.upsi.edu.my/index.php/JCIT/article/view/976. Acesso em: 15 dec. 2025.