Satisfaction of Financial Institution Staff Towards Staff Housing Loan: A Case Study
Keywords:
satisfaction, structural equation modeling (SEM), service quality, interest rate, repayment period, margin of finance.Abstract
Loan can be defined as money advanced to the borrower by the lender and obligated to pay back or repaid at a future time. Some of the company provided loan to its own staff. There are many pros and cons about this loan. Thus, we are interested on the factors that influence staff to use the staff housing loan. This study was conducted to identify the satisfaction level of financial institution’s staff towards staff housing loan and also to identify the relationship between the service quality, interest rate, repayment period and margin of finance that will affect staffs’ satisfaction towards staff housing loan of a financial institution in Malaysia. There are two stages of cluster sampling was used to collect the data and from sample of 197 staffs and later analyzed using statistical software namely, Statistical Package for Social Science (SPSS) and Analysis of Moment Structure (AMOS). Confirmatory Factor Analysis (CFA) together with Structural Equation Modeling (SEM) approach was used both to identify the significant direct influence on satisfaction among financial staff. As a conclusion, there is a high satisfaction level of financial institution staffs towards staff housing loan. Besides, service quality, interest rate and repayment period has positive relationship with staffs’ satisfaction towards staff housing loan. The result also shows that interest rate is the most significant factor that will affect staffs’ satisfaction towards staff housing loan.
Downloads
References
Aly, H.M. (2006). The normal distribution. Retrieved 22 July 2011 from
http://www.fepslutc.org/FEPSEUN/en/departments/statistics/courses/Dr.%20Hanan%20Aly/Lec_5%28Normal%29.pdf
Cherry, K. (2005). What is reliability? Retrieved 25 July 2011, from
http://psychology.about.com/od/researchmethods/f/reliabilitydef.htm
Creswell, J. W. (2009). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (3rd ed.). Thousand Oaks, CA: Sage Publications.
Delgadillo, L. M. (2014). Financial clarity: Education, literacy, capability, counselling, planning, and coaching. Family and Consumer Sciences Research Journal, 43(1), 18-28.
Diana, D. S (2003). Principal component analysis vs. exploratory factor analysis. Retrieved 23 July 2011 from http://www2.sas.com/proceedings/sugi30/203-30.pdf
Joseph A. and Rosemary R. (2003). Calculating, Interpreting, and Reporting Cronbach’s Alpha Reliability Coefficient for Likert-Type Scales.
Hair, J. F.; Black, W. C.,Babin, B. J., Anderson, R. E. &Tatham, R. L. (2006). Multivariate Data Analysis. Englewood Cliffs: Prentice Hall.
Mohammad Saleh JAHUR & S. M. Nasrul QUADIR, 2012. Financial Distress in Small and Medium Enterprises (SMES) of Bangladesh: Determinants and Remedial Measures. Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 15(1), pages 46-61, June.
Jeni (2008). On base lending rate and home loan. Retrieved 16 June 2011 from
http://www.estate123.com/residence/On Base-Lending-Rates and Home Loans.mht
Loan definition(n.d). Retrieved 16 June 2011 from
http://www.businessdictionary.com/definition/loan.html
Loke, Yiing Jia. (2015). Financial Knowledge and Behaviour of Working Adults in Malaysia.
Memba, F., & Job, A. N. (2013). Causes of Financial Distress : A Survey of Firms Funded by Industrial and Commercial Development Corporation in Kenya. Interdisciplinary Journal of Contemporary Research in Business, 4, 1171–1185.
Mortgages loan(n.d). Retrieved 16 June 2011 from
http://www.investing-online-directory.com/finance/mortgages/index.htm
Scheaffer, R. L., Mendenhall, W.III.,& Ott, R. L. (2006).Elementary survey sampling (6th ed). United Stated of American: Thomson Learning.Secured loan(n.d). Retrieved 16 June 2011 from
http://www.wisegeek.com/what-are secured-loans.htm
Unsecured loan(n.d). Retrieved 16 June 2011 from
http://www.investopedia.com/terms/u/unsecuredloan.asp
Watson, Jeff (2001). How to determine a sample size. Retrieved 16 June 2011 from
http://www.extension.psu.edu/evaluation/pdf/TS60.pdf
Willows, G. D. (2019). Actual and Self-Assessed Financial Literacy among Employees of a South African University. Numeracy, 12(1), 11.
Wuensch, K. L. (2003). Pearson fisher kurtosis. Retrieved 22 July 2011 from
http://www.mathkb.com/Uwe/Forum.aspx/stats/255/Pearson-Fisher-Kurtosis
Zikmund,W.G.(2003). Business Research Methods ( 7th ed.). South-Western: Thomson Learning.
