COVID-19 and Digital Wallet Adoption
COVID-19 dan Pengadoptasian Dompet Digital
Keywords:Digital wallet, COVID-19, Perception of benefits of use, Government support, Cashless society
The coronavirus has been the most economically and socially devastating pandemic in recent times. This study aims to analyze the factors that influence the adoption of digital wallets among users during the COVID-19 pandemic in Klang Valley, Malaysia. Data from 220 respondents living in the Klang Valley area were analyzed. Findings show that the main factor influencing consumer behavioral intentions to use digital wallets during the COVID-19 pandemic in Klang Valley is the perception of the benefits of use. The perception of ease of use, security perception, social influence, and risk perception had a positive and significant relationship with digital wallet adoption among users. Interestingly, government support increases the adoption of digital wallets. The findings provide important implications for academics, merchants, and policymakers to understand the impact of the COVID-19 pandemic on the adoption of digital wallets among consumers.
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