GOVERNMENT ICT ASSISTANCE PROGRAMMES: A WEBSITE ANALYSIS OF MALAYSIAN SMEs

  • Noor Azuan Hashim Universiti Kebangsaan Malaysia
  • Nor Liza Abdullah Universiti Kebangsaan Malaysia
  • Mohd Hizam Hanafiah Universiti Kebangsaan Malaysia
Keywords: Internet, Government, E-commerce, SMEs

Abstract

E-commerce, one of the areas of ICT that interests governments, has received particular attention. It is said that e-commerce is crucial for economic success and gives SMEs a major advantage in the marketplace. Yet, reality seems to be quite different from this rhetoric. This paper explores the extent of e-commerce adoption amongst SMEs in Malaysia that have received government e-commerce grants. It highlights preliminary findings from an exploratory study of 101 websites of funded SMEs. Only 68 of the 101 websites are operational at all. Many SMEs have e-mail and websites, but very few bother with anything more sophisticated. This result is surprising if e-commerce really is so valuable to SMEs. Implications are discussed and some concluding thoughts are made.

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Published
2019-03-06
How to Cite
Hashim, N. A., Abdullah, N. L., & Hanafiah, M. H. (2019). GOVERNMENT ICT ASSISTANCE PROGRAMMES: A WEBSITE ANALYSIS OF MALAYSIAN SMEs. Journal of Contemporary Issues and Thought, 3, 93-104. Retrieved from https://ejournal.upsi.edu.my/index.php/JCIT/article/view/981