Students’ level of satisfaction towards Diploma in Early Childhood Education program offered at Kolej Universiti Islam Melaka
Tahap kepuasan pelajar terhadap program Diploma Pendidikan Awal Kanak-kanak di Kolej Universiti Islam Melaka
DOI:
https://doi.org/10.37134/jpak.vol10.1.10.2021Keywords:
early childhood education, satisfaction, student, higher education institutionAbstract
This study is conducted to identify the students’ level of satisfaction towards Diploma in Early Childhood Education Program at Kolej Unversiti Islam Melaka (KUIM). This study is also conducted to determine the dominant aspect in student satisfaction. This study involved 262 respondents specifically fifth semester students for Diploma in Early Childhood Education at KUIM. A set of questionnaires consisting of three parts that cover the respondents’ demographic profile, program content aspect and the last past focusing on teaching staff aspect. The data is analyzed in descriptive analysis using the ‘Statistical Package for the Social Science’ software (SPSS) version 21.0. The result showed that the students have a high level of satisfaction towards the Diploma in Early Childhood Education program offered at KUIM for both aspects. The result will help in providing the insight regarding students’ satisfaction and then will help in improving the quality service provided for students.
Kajian ini dijalankan untuk mengenal pasti tahap kepuasan pelajar terhadap program Diploma Pendidikan Awal Kanak-kanak (DPAK) yang ditawarkan di Kolej Universiti Islam Melaka (KUIM). Kajian ini turut dijalankan untuk melihat tahap kepuasan yang dominan dalam kalangan pelajar. Kajian ini melibatkan seramai 262 orang responden yang terdiri daripada pelajar semester lima pengajian bagi program DPAK di KUIM. Kaedah kajian yang dijalankan ini adalah berbentuk kuantitatif menggunakan borang soal selidik. Soal selidik terdiri daripada tiga bahagian iaitu satu bahagian mengenai profil reponden, satu bahagian mengenai aspek kandungan program dan yang bahagian terakhir adalah mengenai aspek tenaga pengajar. Dapatan telah dianalisis secara deskriptif menggunakan perisian Statistical Package for the Social Science (SPSS) versi 21.0. Hasil kajian menunjukkan bahawa pelajar mempunyai tahap kepuasan yang tinggi terhadap program DPAK yang ditawarkan di KUIM bagi kedua-dua aspek yang dikaji. Hasil kajian dapat membantu dalam memberikan maklumat kepada tahap kepuasan pelajar dan seterusnya membantu dalam meningkatkan kualiti perkhidmatan yang ditawarkan kepada pelajar.
Kata kunci: pendidikan awal kanak-kanak, kepuasan, pelajar, institut pengajian tinggi
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