The Parent’s Satisfaction Towards the Quality of Tabika Kemas Services in Malaysia

Authors

  • Mazeni Ismail Kolej Poly-Tech Mara, Seksyen 17, Bandar Kota Bharu , Jalan Lembah Sireh,15050, Kota Bharu, Kelantan, Malaysia
  • Shafinaz Ahmad Jabatan Kemajuan Masyarakat (KEMAS) Negeri Pulau Pinang, Aras 2, Anjung A, Jalan Bertam, 13200 Kepala Batas, Pulau Pinang, Malaysia
  • Salehah Jusoh Jabatan Kemajuan Masyarakat (KEMAS) Perak Blok C aras 2C3, Bangunan Persekutuan Greentown, Jalan Dato' Seri Ahmad Said , 30450 Ipoh, Perak, Malaysia
  • Syamsul Azhar Mohd Yusof Tingkat 6, No.47 Persiaran Perdana, Presint 4, Pusat Pentadbiran Kerajaan Persekutuan, 62100 Putrajaya, Wilayah Persekutuan Putrajaya, Malaysia
  • Ahmad Amirul Naim Azli Institut Kemajuan Luar Bandar (INFRA), Lot 2A, Persiaran Institusi, Kawasan Institusi Bangi, 43000 Kajang, Selangor, Malaysia

DOI:

https://doi.org/10.37134/jpak.vol12.2.8.2023

Keywords:

Early Education, Kindergarten, Parent's Satisfaction, Service Quality

Abstract

This study aims to identify the level of parents' satisfaction with the quality of TABIKA KEMAS early childhood education services in Malaysia. This study is motivated by increased competition in the early childhood education service industry in private Kindergartens. This study was carried out quantitatively by using a questionnaire. The research instrument was built based on the level of agreement and satisfaction of parents according to a questionnaire distributed throughout TABIKA KEMAS in Malaysia. The results of a study conducted on 6,570 parents from each state found that parents were satisfied with the quality of TABIKA KEMAS services from the aspects of teaching and safety and hygiene, learning and governance. This study of the level of parents' satisfaction with the quality of TABIKA KEMAS services is a comprehensive study involving stakeholders who are closely related to TABIKA KEMAS. The results of this study become a line guidance in building a strategic plan to improve the quality of TABIKA KEMAS.

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Author Biography

Ahmad Amirul Naim Azli , Institut Kemajuan Luar Bandar (INFRA), Lot 2A, Persiaran Institusi, Kawasan Institusi Bangi, 43000 Kajang, Selangor, Malaysia

 

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Published

2023-11-22

How to Cite

Ismail, M., Ahmad, S., Jusoh, S., Mohd Yusof , S. A., & Azli, A. A. N. (2023). The Parent’s Satisfaction Towards the Quality of Tabika Kemas Services in Malaysia. Jurnal Pendidikan Awal Kanak-Kanak Kebangsaan, 12(2), 85–99. https://doi.org/10.37134/jpak.vol12.2.8.2023

Issue

Vol. 12 No. 2 (2023): Jurnal Pendidikan Awal Kanak-kanak Kebangsaan

Section

Articles

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Copyright (c) 2023 Mazeni Ismail , Shafinaz Ahmad, Salehah Jusoh, Syamsul Azhar Mohd Yusof , Ahmad Amirul Naim Azli

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