Enhancing Efficiency of Record Booking Graphic Design CMN Global Consultant Ltd
Meningkatkan Kecekapan Merekod Tempahan Reka Grafik CMN Global Consultant Sdn. Bhd
DOI:
https://doi.org/10.37134/mrj.vol10.1.5.2021Keywords:
Efficiency, Record Bookings, Graphic Design, Standard Operating Procedures (SOP)Abstract
Management in administration involves many things. Each of these items must follow the Standard Operating Procedures (SOP) of an organization, such as recording, sorting, reviewing, drafting, distributing, and so on. All activities must be controlled by an officer to promote the efficiency of the task. Therefore, compliance with SOPs is very important in all types of services including graphic design. So, this study focuses on the quality of CMNGCSB graphic designers when order recording is done. Besides, this study was also conducted to improve the quality of service when recording the latest, effective, and customer-friendly orders in the SOP. This study uses a quantitative survey method through a questionnaire distributed to 40 respondents among CMNGCSB staff who are the main customers of CMNGCSB Graphic Design Unit, who were randomly selected to answer the questionnaire. The findings of this study show, the Google Forms application method in the SOP record bookings, has a positive impact on the customer evaluation of CMNGCSB graphic design services. The results show that its application should be continued to improve the efficiency of order recording, thus boosting the company's graphic design services.
Downloads
References
Adi Suyoso, Y., Aziz, E. S. A., & Yuniarto, S. R. (2016). Analisis Penggunaan Google Dan Pengaruhnya Terhadap Kinerja (Studi Pada Mahasiswa S-1 Angkatan 2013-2014 Program Studi Administrasi Bisnis Fakultas Ilmu Administrasi Universitas Brawijaya). Jurnal Administrasi Bisnis (JAB), 39(2), Retrieved from http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/1569
Agustin, Anggi, Suryono, H., & Yuliandari, E. (2017), Teknik Penilaian Diri Berbasis Google Form pada Mata Pelajaran Pendidikan Pancasila dan Kewarganegaraan. UNS Surakarta, Surakarta, Indonesia).
Ali, R., Mohd Doma, M. I., Bani Hashim, A. Y., & Hamdin, M. R. (2019). Peningkatan Kecekapan Pengurusan Agensi melalui Pendekatan Pendigitalan Dokumen. Sains Humanika, 11(1), 13–20. EISSN 2289-6996 .DOI: https://doi.org/10.11113/sh.v11n1.1284
Akta Arkib Negara. (2003). Dasar Pengurusan Rekod Dan Arkib Elektronik. Kuala Lumpur: Arkib Negara Malaysia. Retrieved from http://www.arkib.gov.my/documents/10157/4e536c16-de1a-4e26-b32e-513c6b3b0656
Archer-Brown, C., & Kietzmann, J. (2018). Strategic knowledge management and enterprise social media. Journal of Knowledge Management, 22(6), 1288-1309.
Arkib Negara Malaysia. (2010). Dasar Pengurusan Rekod Kerajaan. ANM.SDSPK.7/2010.
Arkib Negara Malaysia. (2016). Panduan Pengurusan Rekod Sektor Awam. Kuala Lumpur: Arkib Negara Malaysia. Retrieved from https://www.miti.gov.my/miti/resources/Pengurusan%20Rekod/Panduan_Pengurusan_Sektor_Awam_2016.pdf
Batubara, Hamdan Husein. (2016). Penggunaan Google Form sebagai Alat Penilaian Kinerja Dosen di Prodi PGMI UNISKA MUHAMMAD Arsyad Al Banjari. Al-bidayah: Jurnal Pendidikan Dasar Islam, 8 (1)
Chua, Y.P. (2011). Kaedah dan statistik penyelidikan: kaedah penyelidikan. Mcgraw-Hill Education.
Dharmawan, K., Ramona, Y., Rupiasih, N., & Nilakusmawati, D. P. E. (2015). Pemanfaatan Aplikasi Google Docs Sebagai Media Pembinaan Karya Ilmiah Remaja. Prosiding Seminar Nasional Ilmu Komputer Dan Teknologi Informasi, (October), 45–48. Retrieved from http://erepo.unud.ac.id/2231/1/cba5cfbb1d7ec2f5a19fb00fb7c542b2.pdf
E. Fariborzi & M. Zahedifard. (2012). E-mail Marketing: Advantages, Disadvantages and Improving Techniques. International Journal of e-Education, e-Business, e-Management and e-Learning, 2(3). Retrieved from http://www.ijeeee.org/Papers/116-CZ02024.pdf
Faizatin, D. N., & Mujayana, M. (2019). Penggunaan Aplikasi Google Forms Dalam Pengarsipan Di Fakultas Ekonomi Dan Bisnis Universitas Dinamika. Ekonomika 45, 7(2). Retrieved from https://www.jurnal.univ45sby.ac.id/index.php/ekonomi/article/view/276
Herlina, Baso Malla, H. A., & Acim. (2020). Maksimalisasi Goole Dokumen Untuk Meningkatkan Kemampuan Analisis Mahasiswa. Educate : Jurnal Teknologi Pendidikan, 5(1), 86 – 95. DOI: http://dx.doi.org/10.32832/educate.v5i1.2803
Kamaruddin, R., Abd Jamil @ Kamarudzzaman, A., Mohammad, A., Osman, N., & Mohd Isnani, Z. (2020). Penggunaan Inovasi dgDocSPACE dalam Pengurusan Fail Peribadi Secara Digital: Kajian Kes di Majlis Perbandaran Port Dickson (MPPD). Jurnal Inovasi Malaysia (JURIM), 3(2), ISSN 2600-7606 1. Retrieved from https://joms.uitm.edu.my/index.php/jurim/article/download/33/38/842
Kim, Dong-Gook DK & Park, Changwoo. (2012). Gender differences in the effectiveness of google forms in class. Journal of instructutional pedagogies, 7 (1)
Lewin, K. (1946). Resolving social conflicts; selected papers on group dynamics. New York: Harper & Row
Malaysian Standard Ms 2223-1:2009. Information And Documentation - Records Management - Part 1: General (ISO 15489-1:2001, IDT). Cyberjaya, Selangor: Department Of Standards Malaysia. Retrieved from http://jksns.ns.gov.my/images/unit_rekod/02-MALAYSIAN-STANDARD-2223-1--2009.pdf
Mohd Nawi, M. Z. (2020). Meningkatkan kosa kata, motivasi dan keyakinan dalam kalangan murid sekolah rendah kebangsaan melalui program Bahasa Arab. Evaluation Studies in Social Sciences, 9(1), 1-10. Retrieved from https://ejournal.upsi.edu.my/index.php/ESSS/article/view/3711
Perpustakaan Negara Malaysia. t.th. Borang Soal Selidik Kepuasan Pelanggan. PNM.PK(S).02(B3-2).
Pormes, R., & Utomo, W. H. (2015), Analisis Perbandingan Cloud Document Pada Eyeos dan Google Docs, (Semarang, Indonesia), Jurnal Sistem Komputer, 5(1), 19-22. http://www.jsiskom.undip.ac.id/index.php/jsk/article/view/77
Rohmah, N., Hariyono, M., & Shofiyuddin, M. (2018). Implementation of Google Forms in ECE to Face Digital Era. Advances in Social Science, Education and Humanities Research, 249, 177-180.
Saleh, N., Tengah, A., & Saidpudin, W. (2018). Penggunaan Whatsapp Sebagai Alat Komunikasi Formal dalam Organisasi: Satu Tinjauan Awal. Paper presented at the Proceeding of the 5th International Conference on Management and Muamalah 2018 (ICoMM 2018). Retrieved from http://conference.kuis.edu.my/icomm/5th/images/e-proceeding/IC-004.pdf
Sawers, P. (2012). Google Drive apps renamed "Docs, Sheets and Slides, now available in the Chrome Web Store. The Next Web. Retrieved from https://thenextweb.com/google/2012/10/23/google-drive-apps-renamed-docs-sheets-and-slides-now-available-in-the-chrome-web-store/. Acces date: Januari 11, 2021.
Suryana, O. (2018). Google Forms Tutorial. Bandung: Universitas Kuningan. Retrieved from https://www.researchgate.net/publication/332779603_Google_form_merpakan_salah_satu_produk_dari_google_dari_kategori_produk_google_docs_Google_form_merpakan_webbase_application_yang_memberikan_layanan_untuk_membuat_form_input_untuk_berbagai_kepentingan. Access date: 12 Januari 2021
Tay, M. G. (2003). Satu tinjauan terhadap sikap dan masalah guru Bahasa Melayu di Sekolah Rendah Jenis Kebangsaan. Jurnal Penyelidikan Maktab Perguruan Batu Lintang Sarawak. 4: 78-85.
Unit Reka Grafik. 2010. Borang Tempahan Reka Grafik. URG/Borang01/2010.
Unit Reka Grafik. 2016. Standard Operating Procedure: Bisnes Tuisyen Profesional. Kajang: CMN Publications.